V-Femenina Shipping Policy

Thank you for shopping with V-Femenina! This policy explains where we ship, how orders are processed, and how to get help with delivery issues. We carefully prepare each order so your products arrive in the best possible condition.

Shipping Destinations

We currently ship within the United States, including Puerto Rico and other U.S. territories. Available shipping methods and rates for your address are shown at checkout.

Order Processing and Delivery

Please allow 5–7 business days for order processing before shipment. Business days are Monday through Friday, excluding holidays. Processing time covers preparing and fulfilling your order and does not include carrier transit time. Once your order ships, we will send a shipping confirmation and tracking information, when available.

Delivery estimates vary by destination and shipping method and are not guaranteed. Carrier delays, weather, holidays, or other circumstances may affect delivery. Selecting a faster shipping method does not shorten order processing time.

Out of Stock Items and Shipping Delays

If we cannot ship within the stated processing timeframe, we will notify you of the delay, provide a revised shipping estimate when available, and offer you the option to agree to the delay or cancel the unshipped items for a prompt refund. If no reliable estimate is available, we will tell you. We will obtain any consent required for continued or further delays; otherwise, we will cancel and refund the affected unshipped items as required by applicable law.

Our notice will explain whether the delay affects your entire order or only certain items and whether separate shipments are available. Any additional shipping charge will require your agreement before shipment.

Shipping Fees and Address Accuracy

Customers pay standard order shipping charges, calculated at checkout based on the destination, package weight, and selected shipping method. This does not apply to shipping costs we cover to resolve a verified company error or damaged or defective product.

Please provide an accurate, complete shipping address. Incorrect or incomplete addresses may cause delays or returned packages. Contact us immediately if you notice an address error. We will attempt to update it before shipment. If reshipment is necessary because of customer-provided address information, we will explain any additional charges before proceeding.

Optional Shipping Insurance

When available, shipping insurance may be purchased at checkout for an additional fee. Coverage, exclusions, claim deadlines, and benefits are governed by the insurance provider’s terms, which should be reviewed before purchase. Insurance is optional and does not limit rights provided by applicable law or our responsibility for an incorrect item sent by us.

For lost or damaged shipments, contact us whether or not insurance was purchased. We will review the issue and assist with the appropriate carrier or insurance claim process. If customer action is required, we will explain the next steps and relevant deadlines.

Delivery Problems and Contact

For a missing package, shipping damage, or an incorrect item, email [email protected] with your order number and a description of the issue. For damage or incorrect items, please also include clear photographs of the product and packaging when available, and retain the original packaging. Please report visible damage or incorrect items as soon as possible, preferably within 7 calendar days of delivery. See the Returns and Refunds Policy for resolution details.