V-Femenina Cancellation Policy

If you need to cancel or modify an order, please contact us as soon as possible. We will review its fulfillment status and let you know whether we can accommodate your request.

How to Request a Cancellation

Email [email protected] with your order number and the details of your cancellation or modification request. A request is not confirmed until you receive our response.

Orders in Preparation

For routine cancellation or modification requests, we will make reasonable efforts to accommodate changes before shipment. Once preparation, packaging, or fulfillment is underway, changes may no longer be possible. These limitations do not override your rights concerning delayed shipment or other rights provided by applicable law.

Shipped Orders

Once an order has shipped, we cannot cancel or modify it. Change-of-mind returns and exchanges are not accepted. If your order contains an incorrect item or a damaged or defective product, please follow the Returns and Refunds Policy so we can review and resolve the issue.

Out of Stock Items and Delayed Orders

If we cannot ship within the stated processing timeframe, we will notify you and offer you the choice of agreeing to the delay or canceling the affected unshipped items for a prompt refund. We will provide a revised shipping estimate when available, or explain if we cannot provide one.

If another delay occurs, we will provide an updated notice and obtain any consent required by applicable law. We will cancel and refund affected unshipped items when required consent is not obtained. Beginning preparation does not remove cancellation rights that apply to delayed shipments.

Cancellations Initiated by V Femenina

If V-Femenina cancels your entire order before shipment, we will notify you and refund the full amount paid, including shipping. If only part of your order is canceled, we will explain the affected items and any applicable shipping refund.

Refunds for Confirmed Cancellations

Refunds for confirmed cancellations will be issued promptly to the original payment method and initiated within 7 business days of cancellation, or sooner where required by applicable law. If the original payment method cannot receive the refund, we will contact you to arrange an appropriate alternative. Your bank or payment provider may take additional time to post the funds.

Questions and Assistance

For questions about shipping, refunds, cancellations, or modifications, contact [email protected]. Please include your order number so we can assist you. These policies do not limit rights provided by applicable law.

Thank you for your understanding and for supporting V-Femenina!